Privacy Policy

Effective date: January 1, 2026  ·  Last updated: April 1, 2026

1. Information We Collect

We collect information when you register for an account, use our platform, contact support, or visit our website. This includes:

• Account data: Name, email address, company name, and password (hashed).
• Billing data: Processed securely through Stripe. We do not store full card numbers.
• Usage data: Pages crawled, features used, reports generated, and session activity.
• Log data: IP address, browser type, referring URL, and timestamps.
• Communication data: Support tickets, emails, and chat messages you send us.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve the TechySEO platform.
• Process payments and manage subscriptions.
• Send transactional emails (account confirmations, invoices, alerts).
• Send product updates and newsletters (you can opt out at any time).
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

3. Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service providers: Infrastructure, analytics, and payment partners acting on our behalf under strict data-processing agreements.
• Legal authorities: When required by law, court order, or to protect our legal rights.
• Business transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

4. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. Essential cookies are required for the service to function. You can control non-essential cookies via our cookie banner or your browser settings.

We use Google Analytics (with IP anonymisation) and do not use fingerprinting or cross-site tracking.

5. Data Retention

We retain your account data for as long as your account is active. When you delete your account, we remove your personal data within 30 days, except where retention is required by law (e.g., billing records for 7 years).

6. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your personal data.
• Correct inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability (receive your data in a machine-readable format).
• Withdraw consent at any time where processing is consent-based.

To exercise your rights, email [email protected].

7. Security

We use industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security audits. Access to personal data is restricted to authorised personnel on a need-to-know basis. No system is 100% secure; if you suspect a breach, contact us immediately.

8. Third-Party Services

Our platform may integrate with third-party services such as Google Search Console, Slack, and others. Data shared with those services is governed by their own privacy policies. We recommend reviewing them before connecting integrations.

9. Children's Privacy

TechySEO is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it promptly.

10. Policy Changes

We may update this policy periodically. We will notify you of material changes via email or a prominent notice on the platform at least 30 days before the change takes effect. Continued use of TechySEO after that date constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

• Email: [email protected]
• Post: TechySEO Ltd., Privacy Team, [Address]